Cancellation Policy
1. Introduction
Safety At Heart Ltd (referred to as we/our) understand that change of circumstances may arise and require our clients to cancel a planned training course. This cancellations policy outlines the procedures, terms and conditions regarding cancellation to ensure a fair and consistent approach for all parties involved.
2. Cancellation request
2.1 Notification
Clients who wish to cancel a planned training course, must notify Safety At Heart Ltd as soon as possible. Notification should be made through the appropriate channels provided by Safety At Heart Ltd. We encourage clients to provide a written or email notice for documentation purposes.
2.2 Cancellation deadline
The deadline for cancellations, without incurring additional charges or penalties will be specified in the training agreement.
3. Transfers, rescheduling or refunds
The client may request a transfer of their booking to a different date(s) subject to availability and approval by Safety At Heart Ltd. The client may become liable for any irretrievable costs, such is the hire of a venue or materials that have been purchased specifically for the planned course. Safety At Heart Ltd will always attempt to reallocate or reschedule a course without cost to the client however, we do need to reserve the right to charge fees.
In circumstances where a client has paid in advance for training, they may be eligible for a full or partial refund. The criteria for refunds will be specified in the training agreement.
4. Safety At Heart Ltd cancellations.
We reserve the right to cancel or reschedule a planned training course due to unforeseen circumstances or insufficient delicate numbers. In circumstances where the client has paid in advance of the training date, the preferred option would be to transfer the booking to a new mutually suitable date. If we are unable to agree an alternative date with the client then a full refund of all fees will be issued within 30 days.
5. Delegate no-shows
For client courses – The price agreed at the point of booking will be for a set number of delegates. If delegates are unable to attend on the day of training, then no refund will be offered.
For Open courses
The agreed price per delegate must be paid within 30 days. If you wish to cancel your registration, please provide at least 7 days’ notice. In such cases, we may consider transferring your registration to an alternative date. If no agreement can be reached regarding the transfer and you have given at least 7 days’ notice, a full refund will be issued within 30 days.
6. Exceptions
Exceptions to this cancellations policy may be considered on a case-by-case basis, particularly in cases of documented emergencies. Safety at heart Ltd will always work with the client or delegate to find an acceptable outcome.
7. Contact information.
For cancellations, rescheduling requests or enquiries related to this cancellations policy, please contact our team at Safety At Heart Ltd.
24 Tarrant
Tamworth
Staffs
B77 2NR
07894212872